IBM Wants to Replace 30% of Non-Customer- Facing Workers with AI

AI is coming for our jobs — that’s what’s happening.

Companies are already salivating at the potential cost cuts from AI — and IBM has quantified what that’ll look like.

• IBM expects to pause hiring for roles that AI could potentially replace.
• CEO Arvind Krishna sees 30% of IBM’s ~26K non-customer-facing roles getting replaced by AI over five years.

In recent weeks, more and more companies, including Dropbox, have mentioned AI as part of layoffs. Goldman previously estimated that AI could automate 18% of the global workforce (300M full-time jobs).

Only the beginning: One AI startup founder says we’re only in the AOL phase of AI — which means we still have the Blackberry and Apple phases ahead of us.

Bullish on corporate profits, bearish for employees?