Amazon’s Bezos Once Said Customer Service Was Priceless. His Successor Has Put A Price On Customer Satisfaction.

Amazon (NASDAQ:AMZN) founder Jeff Bezos amassed a multi-billion dollar fortune through a 40-year “obsession” with building the most customer-friendly product in the world. But since he retired in 2021, Bezos has moved on to new obsessions, and under new CEO Andy Jassy, the e-commerce giant’s customer satisfaction has plummeted as it shifted its priorities to…

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The Luxury Industry Is Not Gucci As Shoppers Swap Birks For Experiences

All that glitter isn’t worth its weight in gold — just ask the producers of the world’s luxury goods. Expensive bags, watches and clothes are sitting on shelves for longer as shoppers cut back on big buys. Instead, consumers are spending on experience goods, which are expected to grow 15% this year — at the…

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Global Retailers Have Relied On Bangladesh for Cheap Labor. Now They’re Demanding Raises.

Americans aren’t the only ones asking for higher wages — the workers making their cheap clothes are, too. And that’s sparked riots and chaos in Bangladesh, the world’s second-largest apparel exporter behind China, which employs over 4M in the industry across 3.5K factories. Light ’em on fire: For weeks, thousands of Bangladesh workers making as…

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The Pumpkin Spice King’s $450M “Reinvention Plan” is Producing Results

It’s getting colder and the leaves are turning, which means only one thing: the Pumpkin Spice Latte is back and churning out profits. But its inventor has been caught in the middle of a war between its investors (who wanted more growth) and employees (who wanted better compensation.) The coffee giant offered an olive branch……

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Cheap Imports Are Surging in the US and Americans, Temu and Shein Are Lovin’ It

Who doesn’t like a good deal? And we’re not talking about Dollar General good. We’re talking Temu good. If you’ve found yourself addicted to scrolling for $20 smart watches or “Switch” controllers, you’re not alone. The US has seen a surge in cheap goods in recent years, and here’s how it started… Rise of cheap…

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From Warehouse to Criminal Hands: Organized Crime Moves up the Retail Supply Chain

Those Jordans you bought might not be fake — but they could’ve been re-sold to you after being stolen by organized crime groups. Product theft has risen tremendously and is picking up traction beyond retail stores — moving across the supply chain from warehouses to distribution centers, per WSJ. In recent years, shipping and transport…

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Goliath vs. Goliath: Walmart Takes Inspiration From Amazon To Go After Amazon

This company is beefing up its membership service, pushing further into e-commerce while expanding its fulfillment centers — and if you thought we were talking about Amazon, you’re mistaken. It’s Walmart. Over the years, Walmart has taken some inspiration from Amazon: 1/ E-commerce: With Amazon’s market share expected to rise to 47.9%, it’s crushing the…

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Chipotle: America’s Love for Burritos Brings All-Time Highs

Americans love burritos. So much so that it took the number one spot on Grubhub’s most-ordered items last year. The avocado-hungry Chipotle — which buys nearly 5% of the global supply — broke new highs after crushing their earnings report: Sales grew 17% in the first quarter — with help from a 10% menu price…

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Bed Bath & Beyond Joins Blockbuster in the “Failed to Innovate” Graveyard

Moment of silence for the meme-stock legend and one of America’s most popular home goods retailers. On Sunday, Bed Bath & Beyond filed for Chapter 11 bankruptcy — just months after warning it was in trouble. That’s putting nearly 14K BBBY employees’ jobs and retirement plans on the line. What went wrong? Almost everything that…

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